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Data Technical Specialist I-Work from Home



Job Code : 7840 Division : Centralized Operations Location : 1. Apopka FL US 32703
2. Statewide FL US 27886
3. Statewide IN US 27886
4. Statewide KS US 27886
5. Statewide MN US 27886
6. Statewide MO US 27886
7. Statewide NC US 27886
8. Statewide NJ US 27886
9. Statewide NE US 27886
10. Statewide NV US 27886
11. Statewide OH US 27886
12. Statewide PA US 27886
13. Statewide SC US 27886
14. Statewide TN US 27886
15. Statewide TX US 27886
16. Statewide VA US 27886
17. Statewide WY US 27886
18. Statewide AL US 27886
19. Statewide AK US 27886
20. Statewide CA US 27886
21. Statewide CO US 27886
22. Statewide GA US 27886
23. Statewide ID US 27886
24. Statewide IL US 27886
25. Statewide IA US 27886
26. Statewide LA US 27886
27. Statewide MI US 27886
28. Statewide MS US 27886
29. Statewide MT US 27886
30. Statewide NM US 27886
31. Statewide OK US 27886
32. Statewide WI US 27886
Job Grade : 32A Exemption : Non-Exempt - A1 Job Type : Regular Full Time - 1 Work Schedule : Full-Time Shift/Hours : Rotating Open Date : 10/04/10 Date Required : 12/31/10 Career Level : Entry Level Education : High School or equivalent Category : Customer Service and Call Center, Telecommunications, Information Technology Job Description :
CenturyLink is a leading provider of high-quality voice, broadband and video services over its advanced communications networks to consumers and businesses in 33 states. CenturyLink, headquartered in Monroe, La., is an S&P 500 Company and expects to be listed in the Fortune 500 list of America's largest corporations. For more information on CenturyLink, visit www.centurylink.com.

Previous bidders for this position DO NOT NEED TO REAPPLY.

This position can be filled in the States below as long as all of the listed requirements are met:

AL, AK, CA, CO, GA, FL, ID, IL, IN, IA, KS, LA, MI, MS, MN, MO, MT, NC, NE, NJ, NV, NM, OH, OK, PA, SC, TN, TX, VA, WI, and WY

Starting base pay for ALL new employees and current employees who transfer to this position will be $22,880 ($11.00/hr) non-negotiable.

*Bilingual Candidates are Strongly Encouraged to Apply*

This is an "At Home" position. As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below. Due to systems requirements, CenturyLink Work at Home employees must reside within CenturyLink phone service territory.

Become part of a company that is innovative and stands out amongst competitors in the marketplace. Say goodbye to traffic jams and high gas prices while conducting professional level support work from your very own home office. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future, establishing what a next-generation local communications company can be.

Resolve customers' issues by performing activities either with direct assistance or by appropriate referral. Primary job duties involve technical trouble shooting helpdesk assistance for high speed internet customer. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Obtain and examine information to verify complaints and to determine possible causes.

Consult with customers by phone to provide information about products and services. Specialists are encouraged to proactively offer and/or upgrade customer's current CenturyLink services to ensure that customers are taking advantage of products and services that are available to meet their needs. Additionally, specialists may refer unresolved customer issues for further investigation.

Specialists may be eligible for an additional incentive based on performance.*

Job Requirements :
As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below:

•Strong knowledge of Microsoft Windows, MAC, OS drivers, and familiarity with TCP/IP protocols

•Strong knowledge of PC hardware/software and familiarity with data products and services

•Excellent customer service skills

•Ability to work self sufficiently and effectively in a home-based work environment

•Ability to consistently handle a high volume of customer calls in a professional manner throughout the workday

•Previous technical support experience is preferred

Systems Requirements:

1. At-Home Data Technical Specialists are responsible for having access to the following minimum technical requirements for "at home" work in this position:

•PC with a minimum of Windows XP (Must be physically connected to router or modem using Ethernet cable)

•1.5 GHz Processor

•1.5 GB RAM for XP and 2.0 For Vista and Windows 7

•USB Webcam

•PC headset and microphone

•Latest virus and spyware software (trial software not allowed; must be up to date versions)

•Must have CenturyLink telephone service (your telephone line will be in use during scheduled work hours)

•Must have CenturyLink High Speed Internet Service, minimum speed (1.5 mbps)

•DVD Player

•19" Monitor is strongly recommended (17" is minimum)

•Must purchase Telephone, Headset and Amplifier (Approx value $100); more information provided during training

2. Must meet the following CenturyLink physical/logistical requirements for "at home" work in this position:

•You are responsible for establishing a dedicated work place in your home, or work location

•The work place is to provide adequate work surface and be free of background noise and distractions

•During assigned work hours you must make arrangements for child care and ensure that pets or others cannot be heard by customers.

•Live in CenturyLink service territory

•Must be able to work within center hours: Mon-Sun 5 am-2 am ET. Employees will have an opportunity to bid on hours and days off each quarter based on seniority

https://centurylink.tms.hrdepartment.com/cgi-bin/a/highlightjob.cgi?jobid=7840&lcid=en-US